LEADTIME

Various holiday closures in Europe (Christmas, Easter, European summer holidays) will affect lead times. Great Dane will confirm your approximate lead time at time of placement of your order.

Lead Times are approximate only and subject to the volatility of international shipping. Great Dane cannot be liable for shipping issues outside of our control.

Orders on our suppliers are not placed until the deposit is received and cleared. Production lead time commences on this date.

 

PRODUCT

Timber and leather are natural products, and as such variations will occur and no guarantee can be given to exactly replicate the features displayed on floor stock or product images, either printed or on screen.

Please refer to our website for care information and warranty conditions.

 

ORDER PLACEMENT

Quotes are valid for 30 days from the date they were issued.

Cancellation or amendments must be made within 48 hours of the original deposit being received and will incur a 5% administration fee of the total order value.

No cancellations or amendments can be accepted after 48 hours of order placement.

As the goods are custom made to your specific dimensions and or finish’s; returns or refunds will not be given except where required by consumer law.

 

PAYMENT

A 50% deposit must be paid upon placement of order.

American Express payments only are subject to a 2.0% credit card surcharge payable at the time of each individual transaction.

To pay by EFT please use your 5 digit order number (located in the top right hand corner of your quote or order) as the reference for all payments, ie Q-*****

BSB: 083 004 (National Australia Bank) Account Number: 367 819 493

Unfortunately, Great Dane is longer set up to accept payment by cheque.

Prices are all in AUD and GST is included unless specifically noted.

Goods will not be loaded for final local client delivery until final payment has been received and cleared.

                                                                                                                                                                        

LOGISTICS

Delivery charges are not included unless specifically noted in your quote.

Standard delivery includes a single delivery per order, ground floor, during normal business hours, Melbourne and Sydney metro areas only, unless otherwise noted.   Assembly and placement of the Great Dane furniture items (not including Lighting) is included. The Great Dane delivery team will take away all our packaging from your delivery site.

Storage is free for the first two weeks once your goods have arrived and we have notified you.  After this time storage charges of $200.00 per order will apply for each week or part week we store your goods unless agreed prior in writing.

Note; Payment of balance outstanding is required in the first week of the goods arriving.

You must inspect all product on delivery.

You must notify us if the products are not in accordance with the Quotation, Sales Order or Sales Invoice within 48 hours of delivery. Failing such notice and to the extent permitted by statute, the products and their condition will be deemed to have been delivered and accepted by you. 

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