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1. Types of personal information we collect 

1.1 The Privacy Act defines ‘personal information’ to mean information or an opinion about an identified individual, or an individual who is reasonably identifiable.  

1.2 We commonly collect the following kinds of personal information about you: 

  • Name, date of birth and occupation; 
  • Business name, company name, ACN and ABN; 
  • Information about you or your business; 
  • Personal address, business address, postal address and email address; 
  • Telephone number; 
  • Payment information; 
  • General information such as gender, purchase history, details of products enquired about and feedback; and 
  • Your IP address, device type, website visitor analytics, Google Analytics, advertising data and ‘cookies’. 

It is uncommon that most of this information would be collected and this depends on the specific nature our interactions. 

2. Collection of personal information 

2.1 The above information is only collected, used and disclosed by us where reasonably necessary for us to do so to perform our services and/or where you provide it to us directly either upon placing and order and purchasing goods from us. 

2.2 The information we collect is necessary for us to fulfil our services, and provide and deliver our goods to you. Where practicable, we will collect personal information directly from you.  

3. Use and disclosure of your personal information 

  1. 3.1 We collect and use personal information for the following purposes: 
  • To take quotes, orders and deliver goods to you; 
  • To provide you with our communications and engage with you; 
  • To provide you with marketing material and promotional messages relevant to you; 
  • To obtain the services of third party service providers as part of providing our services to you (such as delivery services); 
  • To manage and improve our policies (including in relation to occupational health and safety), employment standards and general customer experience; and 
  • Where we are otherwise required or authorised to do so by law. 

3.2 Our main purpose for collecting, storing, using and disclosing personal information is to: 

  • undertake our business operations and to enable us to efficiently supply and deliver our goods;  
  • respond to enquiries and other related customer service purposes;  
  • assess and process product returns and warranty claims; and 
  • undertake marketing and promotional initiatives.  

3.3 Whilst conducting our business, it may from time to time be necessary for us to share information about you with and between our Related Bodies Corporate, our stores and/or third party provides (such as delivery service providers). 

4. Requesting access to or correcting your personal information

4.1 You may request access to the personal information we hold about you or your business at any time by using the contact details set out below:


Phone: 03 9417 5599 

Post: 175 Johnston Street, FITZROY, VIC 3065, Australia 

4.2 Please note we will need to verify your identity before providing you with any requested information. This includes any request to amend or delete our records. 

4.3 If for whatever reason we cannot provide you with access to the requested information (for example if the information requested is subject to legal privilege), we will provide you with written correspondence setting out (unless we are legally prevented from doing so) the reasons for our refusal and the complaint options available to you. 

4.4 All requests for personal information will be responded to as soon as possible and within a reasonable timeframe unless there are extenuating circumstances. If that is the case, we will advise you of the reasons in writing as soon as reasonably possible. 

4.5 We seek to ensure that the personal information we hold is accurate, up-to-date and complete. If you believe that any personal information we hold including any you have provided to us directly is incorrect, out of date, misleading or provided unlawfully, you may request that the information be corrected by using the above contact details. Where appropriate, we will ensure that all reasonable steps are taken make applicable corrections within a reasonable timeframe. 

​5. Security

5.1 Your personal information may be stored either as hard copies or electronically, and we take reasonable steps to protected that information from misuse or unauthorised access.  

5.2 Our electronic databases, information technology systems, physical stores, warehouses, and all other business premises all have sufficient levels of security measures implemented. 

6. External Links

6.1 Any external links found on our website are to websites which are not under our control. We recommend you review the privacy policies of those websites before using them and before disclosing your personal information on those websites. 

7. Enquiries and complaints

7.1 If you have a question relating any matter raised in this privacy policy or wish to make a complaint, please contact us using the contact options outlined in paragraph 4.1, but preferably in writing. 

7.2 Please ensure that all written communication to us includes your full name, preferred contact details and as much information regarding your enquiry or complaint as possible. 

7.3 We will ensure that all reasonable steps are taken to investigate your complaint promptly and will respond to you within a reasonable timeframe (generally within 30 days), in accordance with our legal obligations. 

7.4 You also have the right to contact the Office of the Australian Information Commissioner on 1300 363 992 or via email at 

We may review this Privacy Policy and make changes to it from time to time for any reason on our website without notice to you. For more information visit 

​This policy was last updated in November 2022.