1. Types of personal information we collect
1.1 The Privacy Act defines ‘personal information’ to mean information or an opinion about an identified individual, or an individual who is reasonably identifiable.
1.2 We commonly collect the following kinds of personal information about you:
It is uncommon that most of this information would be collected and this depends on the specific nature our interactions.
2. Collection of personal information
2.1 The above information is only collected, used and disclosed by us where reasonably necessary for us to do so to perform our services and/or where you provide it to us directly either upon placing and order and purchasing goods from us.
2.2 The information we collect is necessary for us to fulfil our services, and provide and deliver our goods to you. Where practicable, we will collect personal information directly from you.
3. Use and disclosure of your personal information
3.2 Our main purpose for collecting, storing, using and disclosing personal information is to:
3.3 Whilst conducting our business, it may from time to time be necessary for us to share information about you with and between our Related Bodies Corporate, our stores and/or third party provides (such as delivery service providers).
4. Requesting access to or correcting your personal information
4.1 You may request access to the personal information we hold about you or your business at any time by using the contact details set out below:
Phone: 03 9417 5599
Post: 175 Johnston Street, FITZROY, VIC 3065, Australia
4.2 Please note we will need to verify your identity before providing you with any requested information. This includes any request to amend or delete our records.
4.3 If for whatever reason we cannot provide you with access to the requested information (for example if the information requested is subject to legal privilege), we will provide you with written correspondence setting out (unless we are legally prevented from doing so) the reasons for our refusal and the complaint options available to you.
4.4 All requests for personal information will be responded to as soon as possible and within a reasonable timeframe unless there are extenuating circumstances. If that is the case, we will advise you of the reasons in writing as soon as reasonably possible.
4.5 We seek to ensure that the personal information we hold is accurate, up-to-date and complete. If you believe that any personal information we hold including any you have provided to us directly is incorrect, out of date, misleading or provided unlawfully, you may request that the information be corrected by using the above contact details. Where appropriate, we will ensure that all reasonable steps are taken make applicable corrections within a reasonable timeframe.
5.1 Your personal information may be stored either as hard copies or electronically, and we take reasonable steps to protected that information from misuse or unauthorised access.
5.2 Our electronic databases, information technology systems, physical stores, warehouses, and all other business premises all have sufficient levels of security measures implemented.
6. External Links
6.1 Any external links found on our website are to websites which are not under our control. We recommend you review the privacy policies of those websites before using them and before disclosing your personal information on those websites.
7. Enquiries and complaints
7.2 Please ensure that all written communication to us includes your full name, preferred contact details and as much information regarding your enquiry or complaint as possible.
7.3 We will ensure that all reasonable steps are taken to investigate your complaint promptly and will respond to you within a reasonable timeframe (generally within 30 days), in accordance with our legal obligations.
7.4 You also have the right to contact the Office of the Australian Information Commissioner on 1300 363 992 or via email at firstname.lastname@example.org.
This policy was last updated in November 2022.