FAQ

• Sydney – 344 Oxford Street, Paddington
• Brisbane – 2 Prospect Street, Fortitude Valley

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The easiest way to locate in-stock pieces is by using the product filter (located on the lefthand side) on our website to search based on product availability.

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Lead times vary depending on product and supplier, please refer to specific product pages for approximate lead times.

They vary per showroom, please view opening hours here. 

Our preferred delivery partners are Inbox Delivery Service based on their superior service and excellence in ensuring your precious order is delivered safely.

• Our exclusive cushions are crafted using our upholstery offcuts to ensure no waste. We try to accommodate customer requests; however, this is based on a first-in, best-served basis determined by product availability. Please let us know if you are looking for something in particular and we can assist you with finding a suitable match.

Great Dane offers a a wide selection of curated premium leather and upholsteries, based on our longstanding experience and knowledge of quality materials. To explore additional options outside of this selection, please contact your nearest showroom directly and we would be pleased to guide you in this process.

The aesthetic of vegetable tanned leather is unparalleled and is subject to a natural ageing process. Just like good wine, it matures and gains its own unique character over time. Great Dane works exclusively with Tärnsjö Garveri, one of only about 5% of tanneries around the world still employing the vegetable tanning technique in favour of the more time and cost-efficient chrome excel method. The tanning process uses bark extracts, water and water-based finishing, and this is one of the reasons why there are a limited range of finished colours that the end consumer has to choose from. That sort of integrity to the process is so hard to come by these days, and with proper care and maintenance, your vegetable tanned leather will age naturally, develop a beautiful patina and last for generations. To learn more about caring for your leather, please visit our Care Guide.

We have plenty of helpful resources on our website including this video to help guide you with the installation process. If you would like someone to install your String for you, please contact your nearest showroom and they can refer you to an installer that we recommend.

Register for a trade account to view our trade website that includes all of this information on product pages where possible.

Yes, please contact your nearest sales associate to find out more.

Within  2 weeks.

Once your order has been processed, we will keep you informed via email providing courier tracking information.

Delivery times depend on the shipping destination; please allow up to 3 business days for order processing. Once your order is processed delivery can take approximately 3-10 business days. This may vary on your location.

Yes, you can cancel your order within 48 hours of receiving your order confirmation. Please contact online@greatdanefurniture.com.

We do not offer returns for change of mind. You have  14 working days from when your order is received to either exchange for an item of equal value, or we can issue you a store credit. Store credits are valid for one year. Please email online@greatdanefurniture.com with your order details and preferred choice.

Yes, your invoice will be sent to you via email once your order has been dispatched.

You can find product information on the Material & Product Care Guide on our website.

Certainly, all of our suppliers have a two-year manufacturing warranty. For all enquiries regarding product support or warranty, please email online@greatdanefurniture.com.

Please contact marketing@greatdanefurniture.com